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Shipping & Returns - Hong Kong

The following applies to Hong Kong orders only. For the rest of the world, click here.

How much is shipping?

Free shipping to Hong Kong on all orders! Delivery time is 2 business days.

What happens if I want to return an item?

You have up to 30 days from the date of purchase to submit a return request. Be sure the item(s) hasnot been worn, washed, or damaged, and that you send it back in its original packaging and box. You may submit a return request with your name, order number, and item(s) to be returned

Once we have received your return request, we will schedule a pickup with you. Return fee is HKD30 from commercial area and HKD50 from residential area, which will be deducted from your refund. You will be responsible for the condition of the item(s) before it reaches us.

Some companies mark up their prices to offer free return, while we charge only when you return to make sure you are not paying for unnecessary or someone else’s return fee when buying from us.

How do I receive my refund?

Refund will be issued in the same format as the original payment. Once we have received the returned item(s) in acceptable condition, we will process your refund within 5 business days.

Note that once the refund has been issued, it may take a few days to appear on your credit card statement.

What happens if I want to exchange an item?

We can help you return your order and place a new one. Let us know if you need help:

How do I get in touch with you?

Ask us anything! You may reach us or click on the support button at the lower right of our website. We will get back to you asap.




Size Guide
Size XS – 37 S – 38 M – 39 L – 40
Collar(cm) 36.5 – 37.5 37.5 – 38.5 38.5 – 39.5 39.5 – 40.5
Chest(cm) 89 – 93 93 – 97 97 – 101 101 – 105

If you are unsure about sizing or need any help, let us know by clicking on the bubble at the lower right corner on any page of our website, and we will get back to you asap.

Size Guide - Onefit